Support
Help, from the people who build and run the software.
You are not opening a ticket into a void. Reach the team that sets up and operates the software directly. Here is how to get help and where to find the answers clients ask for most.
Talk to us
Email or call us
For anything at all: your account, your capital, billing, or a question before you join. We reply within one business day, usually much sooner.
Already a client?
Log in to see your live account, Cash-Flow, and monthly reports.
How we support you
The support is the service.
Onboarding in 48 hours
Once you join, your bot is live on your Kraken account within 48 hours. We handle the setup, the configuration, and the first deployment. You do not touch a chart.
Set up and run for you
We set up and run the software on your account and keep it monitored. You are not left to figure it out alone. When the market moves, we are already watching it.
Plain-English monthly reports
Every month you get a clear report: what the bot earned, what was set aside as Cash-Flow, and what was reinvested. No jargon, no decoding required.
Your capital, your account
Funds never leave your own Kraken account. We connect through trade-only API access, and you can revoke it at any time without warning.
Common topics
Answers to what clients ask most.
Getting started and onboarding
How to connect your Kraken account, what we need from you, and what happens in the first 48 hours.
See how it works →Your capital and account safety
Why your funds stay in your own exchange account, what API access we use, and how to revoke it.
Read the FAQ →Cash-Flow and withdrawals
How withdrawable income is separated from open positions, and how to take it out without stopping the bot.
Read the FAQ →Billing and your subscription
How the fixed weekly subscription works by capital tier, and what the 120-day guarantee covers.
View pricing →Cannot find what you need? Email emilioalv@cryptobotaccelerator.com or call +1 (480) 406-2026 and a real person will help.
120-day money-back guarantee.
The guarantee applies to your Gridmatic licensing and setup agreement, and the terms of that agreement govern it. Weekly software subscription fees are excluded and are non-refundable. The guarantee does not cover trading performance. State your case to support and we handle it.